Customer service and the SERVPRO of lbl north promise

1/6/2023 (Permalink)

Customer Satisfaction and the SERVPRO Promise

Unfortunately, we live in a day and time where convenience seems to trump good old-fashioned customer service. With most organizations, you can either have one, or the other. You can have quick service, get the job done, but it comes with an often times rude, or other individual with less than a desirable personality. However, having both convenience and high-quality customer service is not necessarily a thing of the past. At SERVPRO of LBL North, we embody and strive for providing both of these key elements.

When we arrive at your residence or business, we want to see the issue from your perspective. How will this incident affect you from the time we begin the drying or restoration process to the time we conduct our final clean up. To us, you are not just another customer. We love meeting new people, learning a little about you, and providing you with such a good quality service that we become your “go-to” anytime disaster strikes your home.

In the end, we understand that a happy customer is our greatest asset. If our service does not meet 5-Star expectations, give us the opportunity to make it right. SERVPRO of LBL North is here for you in your time of need. Call our office at (270) 753-1160 and let us know how we can better serve you!

Customer service and the SERVPRO of lbl north promise

1/6/2023 (Permalink)

Customer Satisfaction and the SERVPRO Promise

Unfortunately, we live in a day and time where convenience seems to trump good old-fashioned customer service. With most organizations, you can either have one, or the other. You can have quick service, get the job done, but it comes with an often times rude, or other individual with less than a desirable personality. However, having both convenience and high-quality customer service is not necessarily a thing of the past. At SERVPRO of LBL North, we embody and strive for providing both of these key elements.

When we arrive at your residence or business, we want to see the issue from your perspective. How will this incident affect you from the time we begin the drying or restoration process to the time we conduct our final clean up. To us, you are not just another customer. We love meeting new people, learning a little about you, and providing you with such a good quality service that we become your “go-to” anytime disaster strikes your home.

In the end, we understand that a happy customer is our greatest asset. If our service does not meet 5-Star expectations, give us the opportunity to make it right. SERVPRO of LBL North is here for you in your time of need. Call our office at (270) 753-1160 and let us know how we can better serve you!

Customer service and the SERVPRO of lbl north promise

1/6/2023 (Permalink)

Customer Satisfaction and the SERVPRO Promise

Unfortunately, we live in a day and time where convenience seems to trump good old-fashioned customer service. With most organizations, you can either have one, or the other. You can have quick service, get the job done, but it comes with an often times rude, or other individual with less than a desirable personality. However, having both convenience and high-quality customer service is not necessarily a thing of the past. At SERVPRO of LBL North, we embody and strive for providing both of these key elements.

When we arrive at your residence or business, we want to see the issue from your perspective. How will this incident affect you from the time we begin the drying or restoration process to the time we conduct our final clean up. To us, you are not just another customer. We love meeting new people, learning a little about you, and providing you with such a good quality service that we become your “go-to” anytime disaster strikes your home.

In the end, we understand that a happy customer is our greatest asset. If our service does not meet 5-Star expectations, give us the opportunity to make it right. SERVPRO of LBL North is here for you in your time of need. Call our office at (270) 753-1160 and let us know how we can better serve you!

Why SERVPRO?

3/30/2022 (Permalink)

When I was made aware of SERVPRO and the opportunity to serve a local franchise as their Sales and Marketing Manager, the first thing I did (as many do, or should do) is conduct some brief research on the organization. I had observed the bright green trucks buzzing around in the community, and I recognized the orange house as well as the name SERVPRO. As someone on the outside of the organization who had never utilized them before, I was not aware of what exactly the company did.

     What I saw was a Mission Statement and Vision which was very customer centric, which, any company that provides a service should be. Where the line between a standard company and service versus an exceptional company and service differs, is the ownership in the language provided in the Mission and/or Vision of the organization. In other words, the language is more than just words on piece of paper, it is lived and/or practiced from the top down.

     Shortly after accepting the position and the completion of the training program, it was time to hit the road and begin introducing myself to the communities in which our franchise services. Just as I was getting to know our customers and agents by name, COVID-19 set in, and as it has for anyone who relies on a face to face continuous relationship by which to keep the wheels turning, this disrupted that routine, forcing all of us in the SERVPRO organization from the top down to adapt and evolve.

     From a marketing standpoint we are taught in college to look for ways to capitalize on an opportunity. Naturally for a professional cleaning organization, the knee jerk reaction to a viral pandemic is to recognize that the services we provide are a (not necessarily THE) solution to the problem. Naturally, a marketer would understand and see that through this, the organization has the potential to not only be a solution to a problem, but also see an uptick in cleaning service opportunities.

     During a sales forum weeks into the pandemic as shutdowns began to increase across the nation, the question was raised as to why there were no television advertisements communicating the message that SERVPRO has a potential solution to the question of disinfecting facilities. The response given was simple, but strong. As the national leader in cleaning and restoration, there is an ethical responsibility to recognize the depth and severity of the national crisis. Instead of flooding the airwaves with advertisements which could be viewed by many as a means to capitalize on what continues to be a tragic and uncertain time in our nation’s history, SERVPRO turned to its dedicated team of marketing professionals to approach their respective areas based on the needs of the community, and from a sense of personal compassion. In other words, there is no better way to say “We’re Here to Help”, than to do it in person, from a position of genuine care.

     SERVPRO’s Mission Statement reads “To develop a team of quality people who focus on excellent service, fairness, and mutual respect.” From this, and a position of recognizing the uncertainty many families and businesses in our community are facing, we can assess each situation and request for help on an individual basis, and the sense of compassion that comes along with this, can only be done by living up to the final three factors of excellent service, fairness, and mutual respect.

     SERVPRO of LBL North understands that each of our customers are trying to balance the safety of both their employees and their customers, and the ability to lend a hand during a time of need is a genuine gift. Our organization has been able to mobilize crews on a moment’s notice when the call comes in that assistance is needed to deep clean and/or disinfect a facility to help minimize the chances that members of our community may have in contracting the virus. When our production teams have been stretched thin with other projects, our sales and marketing team as well as our office staff have stepped up to ensure we are able to help our community. It isn’t necessarily enough to say “we’re all in this together”, but SERVPRO is most certainly “Here to Help”.

Customer Service and the SERVPRO of LBL North Promise

1/14/2022 (Permalink)

Customer Satisfaction and the SERVPRO Promise

Unfortunately, we live in a day and time where convenience seems to trump good old-fashioned customer service. With most organizations, you can either have one, or the other. You can have quick service, get the job done, but it comes with an often times rude, or other individual with less than a desirable personality. However, having both convenience and high-quality customer service is not necessarily a thing of the past. At SERVPRO of LBL North, we embody and strive for providing both of these key elements.

When we arrive at your residence or business, we want to see the issue from your perspective. How will this incident affect you from the time we begin the drying or restoration process to the time we conduct our final clean up. To us, you are not just another customer. We love meeting new people, learning a little about you, and providing you with such a good quality service that we become your “go-to” anytime disaster strikes your home.

In the end, we understand that a happy customer is our greatest asset. If our service does not meet 5-Star expectations, give us the opportunity to make it right. SERVPRO of LBL North is here for you in your time of need. Call our office at (270) 753-1160 and let us know how we can better serve you!

Customer Service and the SERVPRO of LBL North Promise

1/14/2022 (Permalink)

Customer Satisfaction and the SERVPRO Promise

Unfortunately, we live in a day and time where convenience seems to trump good old-fashioned customer service. With most organizations, you can either have one, or the other. You can have quick service, get the job done, but it comes with an often times rude, or other individual with less than a desirable personality. However, having both convenience and high-quality customer service is not necessarily a thing of the past. At SERVPRO of LBL North, we embody and strive for providing both of these key elements.

When we arrive at your residence or business, we want to see the issue from your perspective. How will this incident affect you from the time we begin the drying or restoration process to the time we conduct our final clean up. To us, you are not just another customer. We love meeting new people, learning a little about you, and providing you with such a good quality service that we become your “go-to” anytime disaster strikes your home.

In the end, we understand that a happy customer is our greatest asset. If our service does not meet 5-Star expectations, give us the opportunity to make it right. SERVPRO of LBL North is here for you in your time of need. Call our office at (270) 753-1160 and let us know how we can better serve you!

Damage Doesn't Stand A Chance

1/14/2022 (Permalink)

At SERVPRO of LBL North, we take pride in our work. When you call us, we are here to help. Not just to come clean your home, property, or business, but to get the job done and get it done right. We have just the right people and just the right equipment to come and assess the damage, whether it be fire, water, mold, or another, provide you with a reasonable price that fits you and your situation, get to work, and make sure the work is done quickly, efficiently, and as professionally as possible because we are not just a restoration company. We are a company for the people. We want you and your families to be 100% satisfied with the job we do. We will do whatever it takes to assure that you and your property are well taken care of when we are on the job. Your possessions will be cared for and treated just the way we would want our things taken care of. Whatever the damage and severity may be, SERVPRO has exactly what you need for restoration, clean-up, reconstruction, etc. From our friendly office staff to our wonderful work crew, our people are your people for all of your restoration needs. We can get the job done, "Like it never even happened." Call us today at (270) 753-1160 to get started.

Handling the Hurricanes

7/28/2021 (Permalink)

As hurricane Elsa strikes the East Coast, rain and thunderstorms may begin to move into your area. We know that major storms and heavy rains raises the risk of storm damage, but here at SERVPRO, we can help you let it go. Our teams are prepared to deal with water and storm damages at any point in time. It is very important to remain safe and healthy during times like these. When weather conditions start to get rough, it is important to have a plan. First, you need to make sure you are in a safe, secure area, like a storm shelter or basement, with no doors or windows. The weather may cause the glass to break, leading to injuries, which raises another problem, aside from the weather. Another tip if you are on the road or outdoors: Head for the car, preferably a hard-topped one as well. Make sure the windows are rolled up, and you are not touching any metal part of the frame or interior, including the steering wheel because if lightning strikes the car and you are touching metal, the metal in the car will act as a conductor, causing you to be struck. Another useful, but uncommonly heard, tip: Do not try to wash your hands, take a shower, wash dishes, or do laundry. Metal pipes in the plumbing, if struck by lightning, can also act as a conductor, which could be extremely dangerous if struck by lightning. As always, stay safe in these situations, and if you need restoration, call your SERVPRO of LBL South at (731) 642-1284.

Damage Doesn't Stand a Chance

7/28/2021 (Permalink)

At SERVPRO of LBL South, we take pride in our work. When you call us, we are here to help. Not just to come clean your home, property, or business, but to get the job done and get it done right. We have just the right people and just the right equipment to come and assess the damage, whether it be fire, water, mold, or another, provide you with a reasonable price that fits you and your situation, get to work, and make sure the work is done quickly, efficiently, and as professionally as possible because we are not just a restoration company. We are a company for the people. We want you and your families to be 100% satisfied with the job we do. We will do whatever it takes to assure that you and your property are well taken care of when we are on the job. Your possessions will be cared for and treated just the way we would want our things taken care of. Whatever the damage and severity may be, SERVPRO has exactly what you need for restoration, clean-up, reconstruction, etc. From our friendly office staff to our wonderful work crew, our people are your people for all of your restoration needs. We can get the job done, "Like it never even happened." Call us today at (731)642-1284 to get started.

24-Hour Emergency Water Damage Service

1/25/2021 (Permalink)

January 25, 2021

SERVPRO of LBL North is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help!
Call Today - (270) 753-1160

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of LBL North has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of LBL North

SERVPRO of LBL North specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call us today! (270)-753-1160

Mold Safety Tips

1/25/2021 (Permalink)

January 25, 2021

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of LBL South for mold remediation services.

What Not to Do:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of LBL North specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 270-753-1160 SERVPRO OF LBL NORTH

Trust the Service Professionals

6/26/2020 (Permalink)

Why SERVPRO? Trust the Service Professionals 

June 26^th, 2020 

It never fails. You come home from work, it has been a long day, and just when you think it would not get any worse, you open the door into your home and water trickles down over your feet. That washer you placed on a delayed start before you left for work kicked on and during the operation a hose or fitting failed resulting in water flooding your laundry room……….. which migrated into the hallway………which further expanded into your bedroom and living room. Your cat is standing on the back of the couch looking at you for an explanation because her food bowl has floated off down the hallway and well, cats don't swim. She's hungry!

You find yourself looking at a dozen scenarios, none of which are pleasant. Maybe this is your first water loss, or your first ever insurance claim on a home. Then come the questions:

Who do I call because it’s after hours and everyone is closed?

What does my insurance policy cover?

Will my stuff be able to be saved?

Is my house a total loss?

Will we be able to live here while the repairs are being made?

WHAT DO I DO?

The answer is too easy! Call 1-800-SERVPRO or visit our website at www.SERVPROLBLNorth.com and simply Request Help ONLINE by finding the “Get Help” section on the right side of our website. You will receive contact from a SERVPRO professional regarding your emergency within one hour, and within four hours you will have a mitigation team on site to begin evaluating and beginning the process to restore your home. Because we are the #1 Fire, Water and Restoration Company in the nation, we are generally able to immediately begin working on your emergency. Our team of professionals will evaluate your loss, and step by step go over with you the elements of the restoration process as well as provide you with an understanding of what you can expect throughout. We understand this can be a very difficult and stressful time in your life, and our team will work to walk you through everything. Rest assured, our #1 priority is you, and getting everything back “Like it never even happened.” We're also pet friendly! 

JN

Why SERVPRO? Because We're Truly "Here to Help"

6/17/2020 (Permalink)

June 17^th, 2020

     When I was made aware of SERVPRO and the opportunity to serve a local franchise as their Sales and Marketing Manager, the first thing I did (as many do, or should do) is conduct some brief research on the organization. I had observed the bright green trucks buzzing around in the community, and I recognized the orange house as well as the name SERVPRO. As someone on the outside of the organization who had never utilized them before, I was not aware of what exactly the company did.

     What I saw was a Mission Statement and Vision which was very customer centric, which, any company that provides a service should be. Where the line between a standard company and service versus an exceptional company and service differs, is the ownership in the language provided in the Mission and/or Vision of the organization. In other words, the language is more than just words on piece of paper, it is lived and/or practiced from the top down.

     Shortly after accepting the position and the completion of the training program, it was time to hit the road and begin introducing myself to the communities in which our franchise services. Just as I was getting to know our customers and agents by name, COVID-19 set in, and as it has for anyone who relies on a face to face continuous relationship by which to keep the wheels turning, this disrupted that routine, forcing all of us in the SERVPRO organization from the top down to adapt and evolve.

     From a marketing standpoint we are taught in college to look for ways to capitalize on an opportunity. Naturally for a professional cleaning organization, the knee jerk reaction to a viral pandemic is to recognize that the services we provide are a (not necessarily THE) solution to the problem. Naturally, a marketer would understand and see that through this, the organization has the potential to not only be a solution to a problem, but also see an uptick in cleaning service opportunities.

     During a sales forum weeks into the pandemic as shutdowns began to increase across the nation, the question was raised as to why there were no television advertisements communicating the message that SERVPRO has a potential solution to the question of disinfecting facilities. The response given was simple, but strong. As the national leader in cleaning and restoration, there is an ethical responsibility to recognize the depth and severity of the national crisis. Instead of flooding the airwaves with advertisements which could be viewed by many as a means to capitalize on what continues to be a tragic and uncertain time in our nation’s history, SERVPRO turned to its dedicated team of marketing professionals to approach their respective areas based on the needs of the community, and from a sense of personal compassion. In other words, there is no better way to say “We’re Here to Help”, than to do it in person, from a position of genuine care.

     SERVPRO’s Mission Statement reads “To develop a team of quality people who focus on excellent service, fairness, and mutual respect.” From this, and a position of recognizing the uncertainty many families and businesses in our community are facing, we can assess each situation and request for help on an individual basis, and the sense of compassion that comes along with this, can only be done by living up to the final three factors of excellent service, fairness, and mutual respect.

     SERVPRO of LBL North understands that each of our customers are trying to balance the safety of both their employees and their customers, and the ability to lend a hand during a time of need is a genuine gift. Our organization has been able to mobilize crews on a moment’s notice when the call comes in that assistance is needed to deep clean and/or disinfect a facility to help minimize the chances that members of our community may have in contracting the virus. When our production teams have been stretched thin with other projects, our sales and marketing team as well as our office staff have stepped up to ensure we are able to help our community. It isn’t necessarily enough to say “we’re all in this together”, but SERVPRO is most certainly “Here to Help”.

John Norwood

Sales and Marketing Manager

SERVPRO of LBL North

SERVPRO Continues to Adapt

4/27/2020 (Permalink)

SERVPRO Continues to Adapt

April 27^th, 2020

    As of the date of this blog posting, the world continues to reel from the COVID-19 pandemic that has taken center stage in just about every facet of American life. There is no element of our nation that remains untouched by this virus, including the many SERVPRO franchises scattered throughout the nation. One thing that is for certain as Forbes magazine puts it, businesses will fail, and new businesses will emerge. Those that survive, will have shown the ability to adapt to change, rather than take a stalled approach, or a “wait and see” tactic.

    SERVPRO quite simply, adjusts. Going from operations heavy on fire and water mitigation to a sudden/rapid shift to biohazard cleaning has been the focus of the company for the past two months. As the new hashtag adapted by SERVPRO, and other companies as well, we stand by our Vision Statement, in that we strive “to be the premier cleaning and restoration company in the world”.

    When the Nashville flood hit, SERVPRO responded. When hurricanes ravaged the Gulf Coast and Eastern seaboards, SERVPRO responded. Now, with COVID-19 ravaging our nation, SERVPRO has again answered the call.

    Whether big or small, SERVPRO of LBL North is here to help! It is imperative that all businesses take a hard look at the preventative measures they have in place to minimize as much as possible the infection of its workers as the State of Tennessee begins its pursuit towards some form of normalcy again. SERVPRO of LBL North stands ready to help with this. Give us a call at (270) 753-1160 to discuss our preventative cleaning measures with you and your staff.

JN

References:

SERVPRO Industries, Inc. (2020, April 27). Our mission, vision, purpose, values, & long term goals. Retrieved from SERVPRO Industries, Inc.: https://www.SERVPRO.com/our_mission

Zukis, B. (2020, March 30). Forbes Magazine. Retrieved from A ceo cheatsheet for business strategy after covid-19: https://www.forbes.com/sites/bobzukis/2020/03/30/a-ceo-cheatsheet-for-business-strategy-after-covid-19/#6b70db68330c

Customer Service and the SERVPRO of LBL North Promise

2/5/2020 (Permalink)

February 5th, 2020

Customer Satisfaction and the SERVPRO Promise

Unfortunately, we live in a day and time where convenience seems to trump good old-fashioned customer service. With most organizations, you can either have one, or the other. You can have quick service, get the job done, but it comes with an often times rude, or other individual with less than a desirable personality. However, having both convenience and high-quality customer service is not necessarily a thing of the past. At SERVPRO of LBL North, we embody and strive for providing both of these key elements.

When we arrive at your residence or business, we want to see the issue from your perspective. How will this incident affect you from the time we begin the drying or restoration process to the time we conduct our final clean up. To us, you are not just another customer. We love meeting new people, learning a little about you, and providing you with such a good quality service that we become your “go-to” anytime disaster strikes your home.

In the end, we understand that a happy customer is our greatest asset. If our service does not meet 5-Star expectations, give us the opportunity to make it right. SERVPRO of LBL North is here for you in your time of need. Call our office at (270) 753-1160 and let us know how we can better serve you!